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KMID : 1002520160100020001
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Korean Journal of Health Service Management
2016 Volume.10 No. 2 p.1 ~ p.14
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Antecedents of Trust among Hospital Employees
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Hwang Seul-Ki
Kim Sung-Ho
Seo Young-Joon
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Abstract
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Objectives : The aim of this study is to understand the antecedents of trust with regard to organization and interpersonal trust among the employees of a hospital organization.
Methods : Data were collected from 942 employees who work at ten hospitals of Seoul in other cities in Korea. Collected data were analyzed using SPSS Ver. 18.0 and AMOS Ver. 18.0 and by a frequency analysis, t-test, ANOVA, and regression analysis.
Results : The main finding here was that the trust of hospital employees is significantly affected by fairness, consideration, morality, competence, and social responsibility.
Conclusions : This result implies that hospital administrators should endeavor to improve the level of trust of among the employees of their organization and in therir coworkers through a fair reward system, an ethical management philosophy, by instilling a high competency level compared to other hospitals, and by ensuring high levels of social responsibility.
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KEYWORD
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Organizational Trust, Interpersonal Trust, Antecedents of Trust
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